Refund & Cancellation Policy

At Business By Funnel LLC, accessible from businessbyfunnel.com, we are dedicated to delivering elite-level sales funnel strategy, conversion-focused copywriting, custom UI/UX design, and complex technical automation. Because our services involve significant upfront research, dedicated creative labor, and custom strategic execution, we govern all client engagements, cancellations, and refund requests under the comprehensive policy outlined below.

By engaging our services, submitting a deposit, or executing a service agreement with Business By Funnel LLC, you acknowledge that you have read, understood, and agreed to the terms of this Refund & Cancellation Policy.

Section 1: General Policy Overview Unlike off-the-shelf software or physical products, sales funnels are bespoke digital assets tailored explicitly to your unique brand, target audience, and business model. The moment a project commences, our team allocates billable human hours, strategic resources, and creative talent to your build. Therefore, refunds are strictly governed based on project phases and work completed.

Section 2: Project Cancellation Terms

Cancellation Prior to Project Kickoff: If you decide to cancel your project within 24 hours of executing your agreement or paying your initial deposit—and before your official onboarding/discovery call has taken place—you are eligible for a 100% full refund, minus any unrecoverable credit card or merchant processing fees (typically 3%–5%).

Cancellation During Active Production: Once the discovery phase, customer research, funnel architecture mapping, copy drafting, or UI/UX wireframing has begun, your initial deposit becomes strictly non-refundable.

If you wish to cancel an active project midway through production:

You must submit a formal written cancellation request to [email protected].

You will be billed for all work completed up to the exact date of written notice at our standard hourly rate of $100/hour or based on the completion percentage of the current project milestone.

Any unallocated funds remaining from prepaid future milestones will be refunded to your original payment method within 10 to 14 business days.

Cancellation After Deliverable Review or Handover: Once initial funnel designs, copywriting drafts, or fully integrated staging sites have been delivered for your review, no refunds will be issued under any circumstances.

Section 3: Milestone & Payment Structure Guidelines Projects are structured into clear, trackable milestones (e.g., Discovery & Copywriting, Design & Layout, Tech Integration & Launch Setup).

Approving a milestone signals your full satisfaction with that phase of work.

Once a milestone is approved, the associated payment for that phase is non-refundable.

Moving to the subsequent project milestone constitutes final approval of all prior work.

Section 4: Client Delays, Inactivity, & Project Pauses Efficient funnel creation requires timely communication and collaboration.

Response Timelines: You agree to provide feedback, brand assets, credentials, and content within 5 business days of our request.

Inactivity Clause: If a project is delayed or halted for more than 21 consecutive business days due to missing client assets, lack of feedback, or unresponsiveness, the project will be marked as "On Hold."

Restart Fees: To resume a project that has been on hold for more than 21 days, a [e.g., $500 or 15%] reactivation fee will apply to re-allocate engineering and design staff to your account.

Project Abandonment: Projects that remain inactive or unresponsive for 60 consecutive days will be deemed abandoned. In such cases, all payments made will be completely forfeited, and our obligation to deliver the project will terminate.

Section 5: Third-Party Tools, Platforms, & Software Our professional service fees cover our strategy, custom design, copywriting, and technical integration labor. We are not responsible for funding, managing, or refunding third-party subscriptions required to run your funnel.

This includes, but is not limited to:

Funnel Builders & CRMs: ClickFunnels, GoHighLevel, System.io, ActiveCampaign, Klaviyo, HubSpot.

Domain & Hosting Services: Namecheap, GoDaddy, Cloudflare, WP Engine.

Payment Gateways & Processors: Stripe, PayPal, Authorize.net.

Ad Platforms: Meta Ads, Google Ads, TikTok Ads.

Any fees paid to third-party providers are subject entirely to those individual companies' cancellation and refund policies. We carry zero liability for third-party billing disputes.

Section 6: Performance & Revenue Disclaimers While we implement conversion-rate optimization (CRO) best practices, high-converting copywriting frameworks, and seamless UI/UX designs:

No Revenue or Lead Guarantees: We explicitly do not offer refunds based on sales performance, conversion rates, lead quality, ad cost-per-click (CPC), or overall return on investment (ROI).

External Business Factors: Your sales results depend heavily on factors outside our direct control, including your traffic sources, ad spend, product/market fit, pricing strategy, offer demand, customer service, and sales team execution.

Section 7: Chargebacks & Payment Disputes We strongly encourage clients to reach out to our dedicated support team directly to resolve any project concerns or billing issues.

Filing a chargeback or merchant payment dispute through your credit card issuer or bank without first attempting to resolve the matter directly with us constitutes a breach of contract.

In the event of an unauthorized or fraudulent chargeback, we reserve the right to immediately suspend all active funnels, remove code/design assets, terminate client integrations, and pursue legal recovery for unpaid balances, administrative costs, and collection fees.

Section 8: Contact Information For questions regarding this policy, or to submit a formal cancellation request, please contact us:

Email: [email protected]

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM

Mailing Address:

30 N Gould St, Ste N

Sheridan, WY 82801